HOW WE SERVE OUR CLIENTS

Besides our employees and Partners, GIRD’s fundamental asset is its customers. We combine our efforts with standardization of work, continuous research and professional outcome for the purpose of delivering the best service.

We focus on the following concepts to maintain a solid relationship with our clients:

• Work is delivered within a specific time Framework. Since the first meeting, we collect the needed information to be able to make an assessment of the procedure and process of work, which allows us to set a date for the delivery of our final project. We commit with our client from the start- the submission of a professional result on time.


• After receiving all the output from our client, we advise them about the possibility of achieving his demand and suggest additional alternatives that might offer them better results based on our experience. We never proceed before ensuring the client’s request will be reached.


• We follow a transparent approach in serving our clients and we are good listeners. We understand the client demand and explain clearly the procedure of our work to comfort them and make everything flawless.


• Professionalism and accuracy are crucial notions for GIRD. At GIRD we apply our education, Skills and knowledge, to help Build Capacity, Business Development and financial services and to commit to international standards.


• Customer relationship management is followed to ensure that our client’s needs are met.


• Our clients benefit from good value of money. Our output meets the customers’ expectations.


• Based on our quality and professionalism we assure our customers on a 60 percent (%) money – Back to all our clients when work is not done to satisfaction.